Return & Refund Policy

This policy applies to purchases made directly on FootballWorld. If you bought from a third-party marketplace, please refer to their return rules. Your statutory rights remain unaffected where applicable.

• You can request a return or exchange within 14 days of delivery.
• The window counts from the day tracking marks the parcel as delivered.
• For holiday gifts, we may extend the window—check our seasonal notice or contact support.

• Unworn, unwashed, and in original condition.
• All tags, hygiene seals, and packaging intact.
• No smells (e.g., perfume, smoke) or signs of wear/use.
• Include any freebies/gifts that came with the order.

• Final-sale items clearly marked as non-returnable.
• Gift cards and downloadable products.
• Used or washed items.

• Customized jerseys (e.g., printed name/number, badges) are non-returnable and non-refundable, except if defective or we made a mistake.
• Please double-check spelling, numbers, and sizing before ordering.

• Go to the dedicated page:
• Use your order number and email to request a label or instructions.
• Pack items securely; include your order slip or a note with name, email, and order number.

• Exchanges depend on availability. If the requested size/variant is out of stock, we’ll offer alternatives or a refund.
• We typically ship the replacement after receiving and checking your return, unless otherwise arranged.

• Refunds are issued to the original payment method unless agreed otherwise.
• Once your return is inspected and approved, we process refunds within 2–5 business days.
• Your bank/card issuer may take additional time to post the credit (up to 10 business days).
• Original shipping fees are non-refundable unless the item was defective or we made an error.

• Return postage is generally the customer’s responsibility, unless the item is defective or incorrect.
• If we provide a prepaid label, we may deduct its cost from the refund unless the return is due to our error.
• We recommend a tracked service; lost return parcels without proof of posting cannot be refunded.

• Inspect your order upon arrival. If there’s an issue, contact us within 7 days.
• Include clear photos and a short description of the problem.
• We will repair, replace, or refund depending on the case and stock availability.

• If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return once processed.
• If the order wasn’t marked as a gift, the refund goes to the original purchaser.

• For bundle/BOGO deals, returning part of the bundle may adjust the discount.
• Free gifts must be returned if they were part of a promotion tied to the returned item.

Our team is happy to help with sizing issues, damaged parcels, or unique situations. Use Returns & Exchanges or Contact Support. You can also email myfootballworldstore@gmail.com.