Frequently Asked Questions
Quick answers about orders, shipping, tracking, sizing, payments, and returns.
Orders
How do I place an order?ordercheckout
Pick your product, choose the options (size / version), and add to cart. Then go to Cart and complete checkout.
Tip: Use the search bar in the header to find a kit fast.
Will I receive an order confirmation?emailconfirmation
Yes — after payment you’ll see a confirmation screen and you will receive an email confirmation. If you don’t see it, check Spam/Promotions.
Can I change or cancel my order?cancelchange
Contact us immediately after placing your order. If the order is already processed or shipped, changes/cancellation may no longer be possible.
Please include your order number and what you want to change.
Shipping & Delivery
What are the delivery estimates by region?deliverytimes
Typical delivery estimates (business days):
- Europe: 7–9
- North America: 10–15
- South America: 15–20
- Asia: 10–12
- Oceania: 9–12
- Middle East: 7–15
Estimates can vary due to customs inspection, peak seasons, weather, and local carrier delays.
Do you provide tracking?tracking
Yes. After your order ships, tracking is provided and can be used to follow the shipment until delivery.
Do I have to pay customs or duties?customsduties
Customs/VAT/import fees can apply depending on your country and are paid by the recipient.
What if my address is wrong or incomplete?address
Contact support immediately with your order number and the correct address. If the parcel is returned or fails delivery due to an incorrect address, reshipping may require an additional fee.
Always double-check postal code, city, and apartment number before paying.
Products & Quality
Are the products original?originalquality
Yes. FootballWorld sells original football products.
To keep your item in top condition, wash inside-out on a gentle cycle and avoid high heat.
How do I choose the right size?sizefit
Choose your usual size for a regular fit. For a looser fit, size up. “Player Version” is a slimmer fit — sizing up is recommended.
If you are between two sizes, choose the larger one.
Can I add name & number personalization?customnamenumber
Yes — when the product supports customization, you can enter name and number in the configurator before adding to cart.
Payments
What payment methods do you accept?paymentstripevisapaypalmultibanco
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Amazon Pay
- Multibanco (PT)
- Revolut Pay
- Klarna
- Satispay
- Link
All payments are processed securely via Stripe.
Is checkout secure?secure
Yes — payments are processed through secure providers and your card details are not stored on FootballWorld servers.
Returns & Issues
What is your return policy?returns
Returns are accepted for unused items in original packaging. Personalized items (name/number/badges) are not eligible for return, except in case of defect or an error in the customization.
My item arrived damaged or wrong — what now?issuedamagedwrong item
Contact support with your order number and clear photos of the issue (item + packaging). We will review and provide a replacement or solution.
Support
How do I contact support?supportcontact
Contact support through our official email: myfootballworldstore@gmail.com. Please include your order number for faster help.
We answer as fast as possible during business hours.
We’re here to help with your order.
Contact us with your order number and we’ll help you as fast as possible.